Refund & Cancellation Policy
Draft — under review
This policy is a working draft and is being reviewed. If you have any question about it, please contact us on +91 98206 59149.
Last updated: 16 October 2026
Cancelling or changing an order
Each tiffin is freshly cooked for the meal, so please tell us as early as possible if you need to cancel or change an order. Call or WhatsApp us on +91 98206 59149.
The cut-off time for changes, and whether a charge applies to late cancellations, will be confirmed to you when you order.
Bulk orders
Cancellation terms for bulk orders depend on the size and date of the order. They will be agreed with you when your bulk order is confirmed.
If something is wrong
If your tiffin is missing an item, arrives damaged or is not what you ordered, please contact us on the same day with a short description and, if possible, a photo. We will look into it and make it right, for example by replacing the item or adjusting your bill.
Refunds
Where a refund is agreed, we will arrange it by the method you used to pay. The website itself does not take payments.